Refund & Exchange Policy

REFUNDS

No refunds or cancellations are accepted. Refunds will only be issued if the product(s) arrived damaged or in unsalable condition. In order to receive a refund, buyer must do the following: 

1) Contact Free Flow Botanicals within 3 days of delivery

2) Provide description and photos of damaged or unsalable product(s)

Upon review, Free Flow Botanicals will issue a refund in the original form of payment within 7 business days

EXCHANGES

Exchanges are accepted. In order to receive a replacement of the same product(s), buyer must do the following:

1) Contact Free Flow Botanicals within 3 days of delivery

2) Provide detailed description and/or photos of product issue

3) Ship item(s) back within 7 days of delivery. Buyer is responsible for return shipping.

Upon receipt, Free Flow Botanicals will ship replacement product(s) within 7-10 business days